- Mon 8:00AM - 5:00PM
- Fri 8:00AM - 5:00PM
- Tue 8:00AM - 5:00PM
- Sat Closed
- Wed 8:00AM - 5:00PM
- Sun Closed
- Thu 8:00AM - 5:00PM
INSURANCE QUESTIONS
Know Your Rights
Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.
Will the insurance company guarantee your work?
We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.
Who pays for repairs?
It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.
Do I have to accept the insurance company's appraisal of damage?
No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.
Do I have the right to a rental car?
If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.
If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.
Want more information on your rights? To make an appointment, call us at 478-929-0620 or make an appointment online!
What People Say About Us
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Matt B, 05/18/2020
Very trustworthy and effective!
Car & Truck Care, near Warner Robins, GA
Friendly, professional mechanics that don't rip you off--a godsend in this day and age. They explain to you what went wrong and how they can fix it and give you options as far as parts go, with their own honest opinions. -
Barbara P, 03/23/2020Very trustworthy and effective!
Car & Truck Care, near Warner Robins, GA
They make you feel like family.
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Don M, 03/06/2019Keep it up and don't change.
Car & Truck Care, near Warner Robins, GA
Calhoun Automotive, Bryan= Owner, has been working on my vehicles for many years, the latest being today. He has always performed in a professional manner with outstanding knowledge of diagnosing the problem. Never has he accomplished any work that was not needed. In fact he has advised not to replace an item that I thought had failed. That is true honesty. Something that is very difficult finding in todays market with attitudes of being selfish so why should I consider others. Bryan has always done what he thought was right by the customer and vehicle. Great work Bryan. Keep it up and don't change. -
Perkins N, 05/29/2018Keep it up and don't change.
Car & Truck Care, near Warner Robins, GA
Fast, friendly and fair.
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Christopher D, 05/04/2018A+
Car & Truck Care, near Warner Robins, GA
Calhoun has worked on several cars of mine over the years. Great work. -
Matt B, 05/18/2020A+
Car & Truck Care, near Warner Robins, GA
Friendly, professional mechanics that don't rip you off--a godsend in this day and age. They explain to you what went wrong and how they can fix it and give you options as far as parts go, with their own honest opinions.
Call us for service: 478-929-0620
